Our business scope is to enhance the product knowledge of the end customer – that is, to ensure that the end customer understands and favors your product. This implies that we must have the capacity to manage and take the whole responsibility for making sure that our customer’s customer can install, maintain, and use the product. It comprises all components within Information Logistics.

We are selling knowledge of our client’s product that increases the product value.

With Information Logistics, Sigma Kudos becomes your end-to-end partner in the whole product information delivery and lifecycle.



Sigma Kudos can take on the total responsibility for the entire chain of Information Logistics. Our clients can in the mean time focus on their core activities, adding value through product development and marketing of their products and services. These customers let professionals take the responsibility for the information: its development, translation, and publication.

Furthermore, Sigma Kudos can work actively with end-users, educating them in using the products and manuals. As a by-product, very good feedback comes from end-user, which in turn can be fed back into the product development and the development of information.

Sigma Kudos has a very good track record in the area of Information Logistics – reducing costs, shortening lead times, and improving quality for our clients.

Sigma Kudos has been driving the sourcing processes for translation and publishing, thereby minimizing these costs and maximizing customer savings.

In addition to the most experienced analysts, project managers and writers of product information, we have specialists in translation, publishing and training who design the optimal delivery channel for you and the end customer.

Sigma Kudos uses systems, processes, and well-informed staff to further minimize volume, since only necessary documentation is developed. Translation costs are very high within some business such as the automotive industry, hence the importance of our expertise in the field.

Translation and publishing (printing) companies that are attempting to take responsibility for the whole process will not have the incentive to minimize volumes and thereby translation and printing costs. Our model of Information Logistics includes a set of KPIs ensuring that the right information is developed and processed most efficiently throughout the chain. Our ambition to take responsibility for the downstream components is a natural extension to our operations, which enables us to increase the customer value.

Translation and publishing companies tend to have the ambition to preserve translation and printing volumes, rather than minimize these costs by efficient and correct information.

Translation and publishing are commodity services that are easy to replace and optimize. However, the product knowledge required at Sigma Kudos is essential for efficient development of product information.

To achieve this win-win-win situation – for the client, Sigma Kudos, and our client’s customers (the end-users) – we must:

• Enhance the understanding of the customer’s true need for product knowledge.
• Develop information, products and services that meet the end-users’ expectations and needs.
  

Sigma Kudos has gained profound experience from working with Information Logistics and implementing service models that provide our clients and end-users with product knowledge. Sigma Kudos aims to become your partner in this process of delivering products to the customers with increased value to a decreased cost.

Sigma Kudos can take responsibility for all types of product information and the ways of delivering it to the end client to maximize the perception and understanding of the product!