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Focus on quality

ISO 9000 is a generic global standard for the management of quality in organizations of all sizes. The standard is fundamental for our quality management and its basis is applied to the way we run our management system.

 

ISO 14000 is a standard that covers environmental management. The standard helps us set and manage our environmental performance.

 

ISO 27000 is an information security standard. The management of our customers’ information, as well as our own, is a critical part of our business. A managed information environment provides us with the tools we need to protect information assets.

Our management system is critical for developing and delivering quality services 

The Sigma Kudos management system is ISO 9001:2000, ISO 14001:2004, and ISO 27001:2005 certified. These certificates are proof of our focus on processes and our commitment to delivering services of the highest quality. The management system is an integrated part of all our projects and services. The ISO certifications require us to demonstrate that we measure our performance through our management system’s goals and key performance indicators.

 

Quality Standards

 

All our projects and systems are audited internally, and our processes are audited both internally and externally. These audits are an essential part of our work towards continuous improvement. The customer satisfaction survey is another vital part of our continued improvement.

 

Our certifications demonstrate that we are continuously striving to maintain the quality and improve our service to customers.

 

Our objective is to be a leading, global supplier of information services. We will deliver best-in-class services, solutions, and quality to our customers.

 

We will fulfill this objectives by the following methods:

 

  • Delivering services and solutions of the highest quality.
  • Meeting or exceeding our customers’ expectations through operational and co-operational excellence.
  • Protecting the information assets of both our customers and ourselves.
  • Contributing to a sustainable environment by complying with current legislation and other demands, promoting a more efficient use of resources, and preventing pollution within our business group.
  • Striving for continuous improvement of services and operations by increasing efficiency, stimulating profitability, and managing growth.

Sigma Kudos' policy is long-term and is re-evaluated, by management, once a year.